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Troubleshooting

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What does the error “Failed to execute script __main__” mean?

1. Usually, the reason for this error is an incomplete uninstallation of the application before reinstallation.

Solution:

  • Open in System Settings the dialog Add or remove programs

  • Scroll to AcquireMP or DiscoverMP, click Uninstall, and click through the uninstaller

  • Make sure the relevant application folder (C:\Program Files (86)\AcquireMP or C:\Program Files (86)\DiscoverMP) has been removed. If the folder still exists, delete it.

  • Install the application again.


2. For AcquireMP 2.3 this error occurs on some systems because the MCS2 software needs to be reinstalled.


Solution:

  • Download “MCS2_Installer_1.1.3.exe” from FileCamp “Third-Part software”.

  • No need to uninstall the old of MCS2, just double click the downloaded installer.

  • Keep clicking next without changing anything except to accept the user agreement.

  • Once the installation has finished restart the computer.


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